Hi Thomas, sorry to hear about that. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities . Then, please install AVG as per the following article ( http://avgread.me/1DXPL5z ). Please do not hesitate to get back to us for further assistance. Thank you. Komal, AVG Customer Care.
Hi Thomas, sorry to hear about that. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download the remover tool, please click on this link: http://www.avg.com/utilities . Then, please install AVG as per the following article ( http://avgread.me/1DXPL5z ). Please do not hesitate to get back to us for further assistance. Thank you. Komal, AVG Customer Care.
I cannot activate my renewed AVG licence. I get an error saying "Windows cannot access the specified device path or file. You may not have the appropriate permissions to access the item".
No further help is available on the AVG website.
This is my home personal computer, nothing has substantively changed in the last 12 months.