Hello Katie,
I understand the inconvenience.
Share the (screenshot) of AVG window that says about internet connection to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
May I know the name of AVG program that you are trying to activate?
Suddenly, my protection needs to be 'reactivated'. When I try to reactivate, it will not work because it says I do not have an internet connection. I do, in fact, have an internet connection and am able to get online for other tasks. I am using a brand new Lenovo lap top with Windows 10. Help, please!
Thank you for the screenshot.
Please let me know if you are using AVG or Avast program.
From the screenshot we see that you have Avast program installed. You can click on this link https://goo.gl/rGTc4E for the steps to connect to Avast forums.
Hello Katie,
I understand the inconvenience.
Share the (screenshot) of AVG window that says about internet connection to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
May I know the name of AVG program that you are trying to activate?
I am (TRYING) to use the free AVG anti-virus
I am (TRYING) to use the free AVG anti-virus