Cannot read my data safe contents

AVG Protection
3

Hello Gerald,
I understand your concern. I have sent you an email, please reply to my email with the requested information to assist you further.
Best regards,
Alok.

1

Text encoding just show gobbledygook ie computer jargon  i have set it as windows default  but stil cannot read. i have tried all the other western European codes and mos dos!
any suggestions

2

Hello Gerald,
I understand your concern. I have sent you an email, please reply to my email with the requested information to assist you further.
Best regards,
Alok.