Hello Steve,
Thank you for writing back to us. We are really sorry for the inconvenience caused. Please provide the following information to help you better.
1. Please confirm whether you have installed AVG Internet Security or AVG Anti-virus free.
2. Let us know the version of AVG program installed (22.7 or 22.8)
3. Kindly disable Email shield component and check whether you can send and receive emails in sky account.
We look forward for your response. Thank you.
Hello Steve,
Thank you for contacting AVG support community.
We are sorry for the trouble caused.
Could you please confirm if you have updated the AVG Internet Security?
Thank you and keep us updated.
I am using emclient free and have two email acounts, one Sky Yahoo and one gmail. Since last week I have been unable to receive emails on the Sky account on my laptop, I can send, have no problems on my phone and have no issues with gmail. If I disable AVG I can receive so what has changed and how can I sort the issue.
Hello Steve,
Thank you for contacting AVG support community.
We are sorry for the trouble caused.
Could you please confirm if you have updated the AVG Internet Security?
Thank you and keep us updated.
1 AVG free
2 latest, just re installed from your web site.
3 Yes if I disable shield all is okay.
Hi,yes I have and re installed.
Hello Steve,
Thank you for providing all the information. We are sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.