Hello Terry,
We regret for the inconvenience caused. Please use AVG Clear tool to uninstall using the below instructions:
1. Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
2. Open tool
3. User Account control - click "Yes"
4. Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
5. Choose installed version (AVG Free, AVG Internet Security)
6. Click "Uninstall"
7. Click "Restart computer"
After restart, please use this link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe to install AVG Free Antivirus.
Thank you.
AVG Free worked on Windows 8.1 for a long time and then suddenly failed with several strange error messages. For example, it said there were two antivirus apps installed, which was not true. It was sort of acting like the AVG software was damaged.
I tried using Control Panel AVG uninstall but that failed. I downloaded and ran the AVG Remover tool and that seemed to work but it did not remove the AVG program directories or the AVG service task. I ran it twice and rebooted twice but it simply cannot remove AVG.
Now every time I boot I get an AVG error message box which requires me to click OK. Other than that, AVG seems to be inactive except when I look at Task Manager I see 2 or 3 AVG programs running which cannot be cancelled using End Task.
I cannot stop the AVG service - it says I am not authorized to do that.
I cannot delete the AVG program directories - I tried to change Owner but get "Error Applying Security: Failed to enumerate in the container. Access is denied".
Do you have any suggestions on how to remove this software?
Hello Terry,
We regret for the inconvenience caused. Please use AVG Clear tool to uninstall using the below instructions:
1. Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
2. Open tool
3. User Account control - click "Yes"
4. Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
5. Choose installed version (AVG Free, AVG Internet Security)
6. Click "Uninstall"
7. Click "Restart computer"
After restart, please use this link http://files-download.avg.com/inst/mp/Antivirus_Free_1817.exe to install AVG Free Antivirus.
Thank you.