Cannot resolve 'problems' following a scan

AVG Protection
3

Hello Sheila,

We regret the inconvenience caused.
Firstly, could you let us know whether you've activating your AVG Internet Security program using your activation code or AVG My Account details?
Secondly, please share us a screenshot of the purchase prompt you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.

1

I have AVG internet security and following a scan it shows 'problems which need to be resolved.  When I try to go further to resolve, it takes me to a buy a subscription page which I already have!
What am I doing wrong

2

Hello Sheila,

We regret the inconvenience caused.
Firstly, could you let us know whether you've activating your AVG Internet Security program using your activation code or AVG My Account details?
Secondly, please share us a screenshot of the purchase prompt you've been receiving, so that we can check & help you accordingly.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.