Cannot restore from virus vault

Viruses & Threats
5

Hello Emilio,

I am sorry to hear that you are unable to restore the file from virus vault. Please send me the screenshot http://avgclick.me/getscreenshot of the file in quarantine and the error message you receive when you try to restore.

We will check the same and assist you further.

1

Today my AVG Free decided that a .bat file, written by me, was a virus and moved to virus vault.
Now if I try to restore it I get an error "Cannot restore file"

4

Hello Emilio,

I am sorry to hear that you are unable to restore the file from virus vault. Please send me the screenshot http://avgclick.me/getscreenshot of the file in quarantine and the error message you receive when you try to restore.

We will check the same and assist you further.

6

Is there any news?
I still cannot restore that file!

3

Is there any news?
I still cannot restore that file!

2

Emilio,

I appreciate your efforts and patience so far. Your case has been escalated to the level 3 technicians. They will analyze the logs and get back to via email with the resolution.

Your patience is much appreciated.