I have the same problem. Just tried to call in to the commercial support since I also have large number of commercial licenses and support basically said I was out of luck.
Is there any way to escalate this?
As a developer myself I do not see how this can take a month when they know it is generating false positives AND removing the files in a way that the user can not recover.
So I have a temporary fix that should work as long as you have a backup of your files, apps, etc.
1) In AVG go to Menu > Settings > Exceptions > File Paths > then enter the directory of the files that are being flagged.
2) Restore files/appss to the directory you just excluded from being scanned
NOTE: I also changed the "Enable CyberCapture" option to "Allow me to decide" in hopes it doesn't automatically block my files again.
AVG did not flag anything after the fact but of course this is a temp fix.
AVG this is a MAJOR problem. I am having the same issue. Your program false flagged some files and not only can I not restore them, your UI doesn't allow me to see the complete file path.
AVG removed a file from my computer but when attempting to restore it from quarantine, the button doesn't do anything. I've repaired AVG without any luck. I've google searched this problem but nobody seems to know why the button works. PLEASE ADVISE. The removed file is preventing re-installation of the program.
Hello Johnson,
We apologize for the inconvenience caused.
Have you installed free version of AVG in your computer?
Thank you.
On Mai 1, 2017, I got an automatic upgrade to AVG AntiVirus Free 17.3.3011 and since then I have the same problem as described above. In fact there are 2 problems: 1) False-positive messages about a file I have used for many years without any problem. And 2) the inability to deal with it in the AVG Quarantaine box. How can I send the relevant file to AVG?
I have the same problem. Seems like they haven't given any solution. AVG lists my python application and now I can't restore it from qurantine. I check the box but it unchecks itself. So fustrating… If no fix comes no choice but to restore manually and abandon AVG.
This is a major flaw. I can't even see the restore button and now I am unable to work on critical files. OK it is a free app but surely there must be some developers working on this major flaw. Hprefully something will happen very soon???
I'm having the same problem! AVG wrongfully placed a file of mine in quarantine, and now when I click "restore" or "extract" it just…unselects the file so I can't save it. What do I do?? Is my file lost forever? Here is a screenshot that hopefully came out right:
Hello Johnson,
We apologize for the inconvenience caused.
Have you installed free version of AVG in your computer?
Thank you.
I'm having the same problem with automatic un-checking of the file I need to restore. I wanted to make sure the AVG support folks know about this problem.
Hi,
This problem was reported on 07 April 2017.
It is now 24 April 2017.
When might the development team get around to this serious problem, please?
Bin.
AVG this is a MAJOR problem. I am having the same issue. Your program false flagged some files and not only can I not restore them, your UI doesn't allow me to see the complete file path.
I'm having the same problem! AVG wrongfully placed a file of mine in quarantine, and now when I click "restore" or "extract" it just…unselects the file so I can't save it. What do I do?? Is my file lost forever? Here is a screenshot that hopefully came out right:
Johnson, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
I have the same problem. Seems like they haven't given any solution. AVG lists my python application and now I can't restore it from qurantine. I check the box but it unchecks itself. So fustrating… If no fix comes no choice but to restore manually and abandon AVG.
This is a major flaw. I can't even see the restore button and now I am unable to work on critical files. OK it is a free app but surely there must be some developers working on this major flaw. Hprefully something will happen very soon???
@ Hans Klopper
Hans, Have a look @ this AVG webpage (https://secure.avg.com/submit-sample).
AVG Guru
Hi,
This problem was reported on 07 April 2017.
It is now 24 April 2017.
When might the development team get around to this serious problem, please?
Bin.
On Mai 1, 2017, I got an automatic upgrade to AVG AntiVirus Free 17.3.3011 and since then I have the same problem as described above. In fact there are 2 problems: 1) False-positive messages about a file I have used for many years without any problem. And 2) the inability to deal with it in the AVG Quarantaine box. How can I send the relevant file to AVG?