Hello Alex,
I'm sorry to hear that you're experiencing issue with restoring a files from AVG quarantine. May I know which program files you want to restore from AVG quarantine, send us a screenshot of AVG quarantine so that we will check and we will assist you further. You can check the following link to see the instructions about taking the screenshot. (http://avgclick.me/getscreenshot). Also, I request you to disable all the AVG components (open AVG > menu > > settings > component), try to restore the file from quarantine and try to re-install the program (when AVG is disabled). We look forward for your reply.
Best regards,
Alok.
Alex, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
AVG removed a file from my computer but when attempting to restore it from quarantine, the button doesn't do anything. I've repaired AVG without any luck. I've google searched this problem but nobody seems to know why the button works. PLEASE ADVISE. The removed file is preventing re-installation of the program.
Alex, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hello Alex,
I'm sorry to hear that you're experiencing issue with restoring a files from AVG quarantine. May I know which program files you want to restore from AVG quarantine, send us a screenshot of AVG quarantine so that we will check and we will assist you further. You can check the following link to see the instructions about taking the screenshot. (http://avgclick.me/getscreenshot). Also, I request you to disable all the AVG components (open AVG > menu > > settings > component), try to restore the file from quarantine and try to re-install the program (when AVG is disabled). We look forward for your reply.
Best regards,
Alok.