Hello Mark, We regret for the inconvenience you are facing while uninstalling the AVG Free program. We would request you to run AVG remover tool to completely remove AVG. Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool. 1. Please select the AVG products which are shown in the remover tool window and then start removal process. 2. After the remover tool process is successfully finished, restart your computer. 3. After the restart, manually delete the AVG Remover folder in the C drive of My computer. Thank you.