Cannot uninstall AVG free - failure to install pilot (0x00000000)

AVG Protection
5

Hi Alexei,

We apologize for the inconvenience.

I request you to refer the below article to run AVG Clear and remover tool to remove traces of AVG Antivirus FREE.

https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover

If the issue still persists, please share us the screenshot of the error message.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

1

Hello, coul someone help please? I have version 10.0.1434. I am trying to uninstall it with local admin rights, but get the following (sorry, have a French OS):
Gravité: Erreur
Code d’erreur 0xC0070643
Message d’erreur: Erreur interne générale
Message supplémentaire:  Echec d’installation du pilote (0x00000000) <driver installation failed>
Context : echec de l’action MSI

Here is what I see in the log :
1: AvgMsi: Installing driver
1: AvgMsi: C:\Program Files (x86)\AVG\AVG10\Drivers\avgrk.inf
1: AvgMsi: C:\Program Files (x86)\AVG\AVG10\Drivers
1: AvgMsi: Calling 'UninstallWithOptionalRollback' with parameters: infFilePath='C:\Program Files (x86)\AVG\AVG10\Drivers\avgrk.inf', sourceRootPath='C:\Program Files (x86)\AVG\AVG10\Drivers', uninstallFilesSectionName='DefaultUninstall.ntamd64', uninstallServicesSectionName='DefaultUninstall.ntamd64.Services', reinstallServicesSectionName='DefaultInstall.ntamd64.Services', serviceName='Avgrkx64'.
1: AvgMsi: Calling 'GetClassNameFromInfFile' with parameters: infFilePath='C:\Program Files (x86)\AVG\AVG10\Drivers\avgrk.inf'.
1: AvgMsi: Error: Failed call 'SetupInstallFromInfSection', reason: : 995 (0x000003e3)
1: AvgMsi: Calling 'RemoveMarkedForDelete' with parameters: nameOfService='Avgrkx64'.
1: AvgMsi: Key "System\CurrentControlSet\Services&quot; does not exist.
1: AvgMsi: ProcessDriver failed: -536805289 (0xe0010057)
1: AvgMsi: Failed to start service: -536805315 (0xe001003d)
1: AvgMsi: Start service: 0 (0x00000000)
1: AvgMsi: Rolling back prepare actions: 0 (0x00000000)
1: AvgMsi: Rollback finished
1: AvgMsi: Driver AvgRkx processed, restart: 1: -536805289 (0xe0010057)
1: AvgMsi: StoreDriverParam(AvgRkx, Reboot, 1):
1: AvgMsi: Operation failed on AvgRkx driver (store: 0, 0). Going to rollback: -536805289 (0xe0010057)
1: AvgMsi: Drivers rolled back.
MSI (s) (F0!84) [16:32:38:798]: Transforming table Error.
Erreur 27046. CA_Error27046: DriverInstallationFun(0x00000000): Echec de l'installation du pilote
MSI (s) (F0!84) [16:32:38:800]: Transforming table Error.
MSI (s) (F0!84) [16:32:38:801]: SA_Error1709: StandardAction(0xC00706AD): Produit : AVG 2011 – Erreur 27046. CA_Error27046: DriverInstallationFun(0x00000000): Echec de l'installation du pilote
Could someone please help?

2

Glad to know that you're able to uninstall, Alexei.

Please feel free to reach out to us for further help.

3

Hi Sarath, 

Thank you! I was able to uninstall after a repair. Apparently some registry keys were missing.

4

Hi Alexei,

We apologize for the inconvenience.

I request you to refer the below article to run AVG Clear and remover tool to remove traces of AVG Antivirus FREE.

https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software-Clear-Remover

If the issue still persists, please share us the screenshot of the error message.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.