Cannot uninstall free version of AVG from Mac to install purchased subscription

Hello Ashley,

We regret the inconvenience caused We'll help you sort this.
In this case, we request you to remove all traces of AVG Antivirus Free from your Mac using our "AVG Uninstaller tool for Mac".
We've sent you an email with further instructions. Please check your inbox/spam folders for the email and use it to revert to us.

I canot find the solution to my problem on any of the help pages, nor can I find an email contact.  I cannot uninstall the free version of AVG from my computer to install the purchased version.  Every time a threat is detected, and I try to “fix it”, it tells me to purchase a subscription, but I already have one, I simply cannot activate it.  Please help!

Hello Ashley,

We regret the inconvenience caused We'll help you sort this.
In this case, we request you to remove all traces of AVG Antivirus Free from your Mac using our "AVG Uninstaller tool for Mac".
We've sent you an email with further instructions. Please check your inbox/spam folders for the email and use it to revert to us.