Hello John,
Please accept our apologies. We'll certainly check & help you sort this.
Firstly, would you be so kind as to specify the name & program version of the AVG program you're trying to update?
Secondly, please share us a screenshot of the error message you recive at the time of program update.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thirdly, specify the operating system of your device.
Awaiting your response.
When I attempt to install AVG updates this banner appears:
cannot get info files due to curl error
Error code 44013
We regret the inconvenience caused, John.
To further investigate this issue & help you resolve it, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.
AVG Internet security 221.1.3219
I cannot add the screen shot.the file is too large. This is the complete message in the error message:
cannot get info files due to curl error
Error code 44013
more information in log
C;\ProgramData\AVG\Icarus\Logs\icaris.log