Hello Joyce,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
Could you please share us a screenshot of the error? by referring the below article, so that we can check and help you accordingly.
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Awaiting your response.
got a prompt from VPN to update the program, tried and failed with error message. used "repair" option to fix the issue and tried to update VPN failed also. ended up uninstalled and tried reinstall but same error message pops up. error message: "cannot get icarus file". error code: "44002". how can this be resolved?
Thank you for providing the screenshot, Joyce.
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Thank you and keep us updated.