Hello Phillippa,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to use Internet and emails when Web and Email Shields enabled. We'll certainly check and help you out.
Basic rules (previously known as System rules) are a range of Enhanced Firewall rules that control network traffic for the most common connection types related to specific system capabilities.
We recommend you only modify your basic rules if absolutely necessary. In most cases, Enhanced Firewall formulates optimal rules without your input.
Refer the following article to setting up basic rules in AVG AntiVirus:
Setting up Enhanced Firewall Basic rules in AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-enhanced-firewall-basic-rules&q=basic+protection&supportType=home)
If you are unsure about changing the network rules, I request you repair AVG Internet Security application by following the below article:
Repairing AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair+AVG&supportType=home)
When you repair your AVG application, some customized settings may return to their default configurations.
After that please try to access internet and emails. If you are still facing the issue, please let us know.
Thank you and keep us updated.
Hi,
I have recently renewed AVG products and now am unable to access the internet or my emails without turning the web and email protection off. This defeats the purpose of having the product. Please can you advise what I can do.
Many thanks,
Phillippa
Hello Phillippa,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to use Internet and emails when Web and Email Shields enabled. We'll certainly check and help you out.
Basic rules (previously known as System rules) are a range of Enhanced Firewall rules that control network traffic for the most common connection types related to specific system capabilities.
We recommend you only modify your basic rules if absolutely necessary. In most cases, Enhanced Firewall formulates optimal rules without your input.
Refer the following article to setting up basic rules in AVG AntiVirus:
Setting up Enhanced Firewall Basic rules in AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-enhanced-firewall-basic-rules&q=basic+protection&supportType=home)
If you are unsure about changing the network rules, I request you repair AVG Internet Security application by following the below article:
Repairing AVG AntiVirus (https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repair+AVG&supportType=home)
When you repair your AVG application, some customized settings may return to their default configurations.
After that please try to access internet and emails. If you are still facing the issue, please let us know.
Thank you and keep us updated.