Hello J,
We apologize for the inconvenience caused. To fix the issue, we suggest you to uninstall the existing 'AVG Internet Security' and reinstall a new version. Please remove AVG Internet Security (AVG Protection) using AVG Remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your program 'AVG Internet Security' by clicking on http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe .In case if you are experiencing any difficulties, follow the steps in the email we have just sent to your registered email address. Thank you.
Hello J,
We apologize for the inconvenience caused. To fix the issue, we suggest you to uninstall the existing 'AVG Internet Security' and reinstall a new version. Please remove AVG Internet Security (AVG Protection) using AVG Remover tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ). Please restart to complete the uninstalling process. After restarting your computer, 'search' for a folder "AVG Remover"(usually in 'C' drive) and please delete it manually. And then install your program 'AVG Internet Security' by clicking on http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe .In case if you are experiencing any difficulties, follow the steps in the email we have just sent to your registered email address. Thank you.
On my laptop AVG 2015 has stopped working - there are 'No Active components'. When asked to input code it is accepted as valid but does not start system. When I try to update system I get a message
An error has occurred when saving the configuration. Invalid parameter specified. Go online to learn more about this issue.
Laptop has windows 10 installed - not happy about going online without protection working.
I dont know a lot about computers so any easy options to fix will be much appreciated
Hello J,
Sure, you can try on your own to remove the traces of AVG.
This issue is caused due to the presence of the third party security software or the traces of old AVG files.
Please run the AVG remover tool
http://download.avg.com/filedir/util/AVG_Remover.exe
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder.
And check in your computer if there is any other security software installed, if there is any, please remove them and then install AVG. This should fix the installation error.
Thank you.
Hello J,
It seems that the AVG program is traces of old AVG files is till present in your computer. We suggest you to remove them and then initiate the installation of AVG Internet Security. If the issue persists, I will email you the remote link to get connected to the remote support, please follow the same and get connected to the remote technician.
Thank you.
Unfortunately this has not worked. Message was
Installation failed Description General Error(0x0643)
Error Code 0xCoo70643
What do I do now?