Can't access my account from a mobile device

Hello Wayne,
We apologize for the inconvenience.
Could you please check if you are able to access your account from computer? If you are able to access, then please restart the mobile and then try to sign in to your AVG Myaccount.
Thank you

when i attempt to access my avg account on my mobile device mobile device  avg does not recognize my password.

Hello Wayne,
We apologize for the inconvenience.
Could you please check if you are able to access your account from computer? If you are able to access, then please restart the mobile and then try to sign in to your AVG Myaccount.
Thank you