Hello Patricia.
Sorry to hear about that. Please do not worry. Click on this link https://support.avg.com/support_contact_form to start a chat with our technical support team. They would be happy to assist you with AVG activation.
Please contact us back should you need any further assistance. Thank you.
When I follow instructions to activate my licence, I am not able to find and open the necessary steps.
Hello Patricia.
Sorry to hear about that. Please do not worry. Click on this link https://support.avg.com/support_contact_form to start a chat with our technical support team. They would be happy to assist you with AVG activation.
Please contact us back should you need any further assistance. Thank you.