Can't activate new subscription

Mac products
3

Hi Mary,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please share us the screenshot of the message that you receive while attempting to activate.
Also, clarify whether you've tried changing DNS settings on your computer, as mentioned in this article, to check if it helps.

1

I just got AVE TuneUp Premium. I used to have AntiVirus and it was about to expire so I decided to get a different subscription this time. I uninstalled the AntiVIrus then downloaded the TuneUp. Every time I put in the activation code it tells me to "Please make sure you are connected to the internet." I AM CONNECTED. I have tried everything. Reinstall etc. Help.

2

Hi Mary,

Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please share us the screenshot of the message that you receive while attempting to activate.
Also, clarify whether you've tried changing DNS settings on your computer, as mentioned in this article, to check if it helps.