Hello Monika,
We apologize for the inconvenience caused. We understand that you have lost downloaded files after you scan the device using AVG Tuneup.
We are sorry to inform you that we do not have option to retrive the deleted files during maintenance scan. If you do not want to delete downloads in the mainteance scan, you can uncheck the download folder option in Maintenance scan settings. If you give us a chance, we will help you to set scan settings only for the required files instead of refund.
We look forward for your response. Thank you.
Hello Monika,
We apologize for the inconvenience caused. We understand that you have lost downloaded files after you scan the device using AVG Tuneup.
We are sorry to inform you that we do not have option to retrive the deleted files during maintenance scan. If you do not want to delete downloads in the mainteance scan, you can uncheck the download folder option in Maintenance scan settings. If you give us a chance, we will help you to set scan settings only for the required files instead of refund.
We look forward for your response. Thank you.
I just upgraded to the AVG Premium (I guess) from just AVG Virus Protection. I ran the AVG TuneUp and guess what, it removed all of my downloaded PDF files!!! ALL OF THEM and I can't get them back because it also removed them from my Recycle Bin, Temporary Files, Back-Up Files. There were very, very important documents in the downloads and poof, they are gone. I have to get my regular computer repair technician over here to try and possible recover through a complex procedure and IF THEY ARE THERE from the C drive. I can't find them there…maybe he can. I will be contacting AVG to cancel the whole thing, provide a refund and perhaps reinstate my other plan which doesn't expire until January 29. Does anyone anywhere have any help on this? I also wanted to add that when you specify which items you would like to have cleaned to free up space, nowhere does it indicate that if you check this box, downloads would be deleted. Never heard of any Virus Protection software or Clean Up doing this.
I don't know what else happened but I know that as of downloading this product, my computer is sooooo slow in connecting to a website as well as my entire internet connection has been messed up. I normally connect through my internet service provider and now am connecting to a name that I did not create and while I do get internet, like I said above, it is very slow and shows NOT CONNECTED. This is such a mess. Just tell me what the settings are in TuneUp and I will do it myself. I truly believe that once I get my computer fixed, I will be removing this software. I have had only problems since downloading it.
Hello Monika,
This isn't the expected behavior,
In order to analyze the root cause of this system slow and Internet issue, we request you to get connected with our additional remote support. Once they checked, they will also help you to change maintenance scan settings in your device.
An email instruction has been sent which will help you to get connected.
Thank you.