Can't connect all of a sudden on my MacBook

I am still on on the free trial period.  I started the service last week. There were no problems with the sign on.  I have multiple devices.  I NEED Protection.  I have read others even paid for a years service and they can't connect. I need help to figure out what the problem is.  I need this problem solved quickly or I will find someone else.  Please help me… I WAS loving the service

Hello Debi,

We are sorry to hear his.

Did you get any error message while you try to connect the AVG Secure VPN?

If so, please provide us the screenshot of the error message.

Hello Debi,

We are sorry to hear his.

Did you get any error message while you try to connect the AVG Secure VPN?

If so, please provide us the screenshot of the error message.