Can't connect to internet with VPN

AVG VPN
10

Alright, that got it to work :slight_smile:
However, it doesn't feel like a long term solution, to disable features in one of your applications, to use the features of another.

9

Yes, I have tried multiple locations in EU, America, and Asia, and all of them gives the "connection timed out" error.

7

Hi Mikkel,

I appreciate your efforts in trying to resolve the issue regarding AVG Secure VPN.

I suggest you to uninstall the program and reinstall it again and check if it fixes.

For the steps, I have sent an email to your email address registered with AVG.

If the issue persists, please write back in this post or via email to provide additional support.

1

I cannot connect to anything on the internet when AVG VPN is enabled. Connection works fine, as soon as I disable it. Whenever I try to use the VPN, my pc indicates that it has an internet connection, but every weppage results in a "Connection timed out" error, and all apps says they are offline.
Initially, I thought it might just be server issues, as I've seen before, where the VPN doesn't work for a day or 2. But the current issue has been present for over a week. I have tried:
- Switching around to multiple cities around the world.
- Restarting the VPN app.
- Restarting my PC.
- Deactivating and then reactivating my license.
None of it worked. My subscription is still valid for another 300 days, so it's not that either.

2

We apologize the inconvenience, Mikkel.

We suggest you to change the DNS settings of your PC and check if the issue persists.
Refer to this article to change the DNS settings of your PC.
Keep us posted.

4

We appreciate your efforts, Mikkel.

Please enable the AVG Secure VPN and disable Enhanced Firewall in AVG Internet Security and check if you're able to access the internet.

6

Hi Mikkel,

I appreciate your efforts in trying to resolve the issue regarding AVG Secure VPN.

I suggest you to uninstall the program and reinstall it again and check if it fixes.

For the steps, I have sent an email to your email address registered with AVG.

If the issue persists, please write back in this post or via email to provide additional support.

3

I followed the instructions in the article. After flushing the DNS, I restarted AVG VPN, and the issue still persists.

5

Thanks for trying, Mikel.

Please confirm if you have changed to different optimal locations in AVG Secure VPN and experiencing the same.

Awaiting your response so we can offer additional support.

8

Hi Sarath

I have reinstalled AVG VPN, and restarted my pc. The issue still persists.