Hello Salwa,
We apologize for the inconvenience. This isn't the usual behaviour of the AVG Secure VPN.
Please share us the screenshot of the message you're receiving from AVG, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Also, you can try connecting your device to an alternate network (Such as Mobile Hotspot) & check if the issue persists.
Keep us updated.
Hello,
I have been trying to connect to my VPN for so many times but it is always giving me the same result "You are OFFLINE", which is not correct. I have tried uninstalling and installing VPN with the same result. I really need your guidance.
I also can't insert my screennnshots to my answer!!!
I get the insert image screen but fully dimmed so i cant insert anything!!!
I really don't understand what's going on with VPN and if you cant help me then I will have to unsubscribe
I tried my hotspot as you recommended but with the same result
Hello Salwa,
We apologize for the inconvenience. This isn't the usual behaviour of the AVG Secure VPN.
Please share us the screenshot of the message you're receiving from AVG, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Also, you can try connecting your device to an alternate network (Such as Mobile Hotspot) & check if the issue persists.
Keep us updated.
Hello Salwa,
We're sorry for the inconvenience caused.
To fix this issue, we request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected.
If the email is not found in inbox do check on spam and junk folders.