Hello Don,
I understand the inconvenience caused, let's work together to fix this issue. I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, please click OK and check if you can connect to other machine on network with enabled AVG Internet Security.
Best regards,
Alok.
Before I bought and put on avg i had no problem connecting to all my other machines on network, other windows machines. now i can't see them, can't join home group even. I know it is some settings in avg because i could before the install. please please someone help, i am disabled and need to get to files on other computers. thank you ahead of time.
don
on satelite which is hard for remote but we could try.
Hello Don,
I understand the inconvenience caused, let's work together to fix this issue. I request you to change AVG Firewall network profile to private (open AVG Internet Security > menu > settings > components > firewall > customize > network profile > change all the network public to private), please go to Firewall customize settings again > scroll down > click on system rules > enable all the system rules if it's not configured, please click OK and check if you can connect to other machine on network with enabled AVG Internet Security.
Best regards,
Alok.
Sure, please try to connect to our remote support. If you face any difficulties, feel free to contact us.
Well, did that on both machines and still no connection. other ideas.
Hello Don,
I'm sorry to hear that the issue still persists. I have sent you an email, please follow the email instruction to connect with us remotely. We will check with your installed AVG program and we will help you to fix this issue as quickly and effectively as possible.
Best regards,
Alok.