Hello Barb,
Thank you for contacting AVG community.
I will certainly help you with this issue. Since you are using Public networks (such as in a cafe or airport) present a greater security risk, and are automatically marked as untrusted. Each time you connect to an untrusted network, Enhanced Firewall blocks all incoming communication and applies a higher level of security to ensure your privacy and safety. If you'd like you could change the Public network as trusted network by following the below instructions:
- Open AVG Internet Security.
- Click the Web & Email.
- Click Open above Enhanced Firewall.
- Select the Networks tab.
- Click Show settings next to the current network which you are connected with.
- Change it to I trust this network.
The above instructions may help you resolve the issue. May I know are you using AVG Secure VPN ? If the issue persists please get back to us
Awaiting for your reply.
I'm using a public WiFi and my VPN will not connect. What is going on with it? There seems to be a lot of people talking about the lack of connection with the VPN. Is there a problem?
Hello Barb,
Thank you for contacting AVG community.
I will certainly help you with this issue. Since you are using Public networks (such as in a cafe or airport) present a greater security risk, and are automatically marked as untrusted. Each time you connect to an untrusted network, Enhanced Firewall blocks all incoming communication and applies a higher level of security to ensure your privacy and safety. If you'd like you could change the Public network as trusted network by following the below instructions:
- Open AVG Internet Security.
- Click the Web & Email.
- Click Open above Enhanced Firewall.
- Select the Networks tab.
- Click Show settings next to the current network which you are connected with.
- Change it to I trust this network.
The above instructions may help you resolve the issue. May I know are you using AVG Secure VPN ? If the issue persists please get back to us
Awaiting for your reply.