Can't connect VPN on MacBook

User-added image

When I try to connect the VPN using my MacBook I get the following screen:

John, For your info, just in case that you are unaware, you can post the screenshot (https://support.apple.com/en-us/HT201361) here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

User-added image

Hi John,

I haven't received any screenshot of the screen. Can you please resend it?

Thank you for providing the screenshot, John.

Have you purchased AVG Secure VPN for MAC Device? From  your account, I could see that you have bought AVG Secure VPN for Windows device not for MAC. If you want to use the VPN service on your MAC, you have to purchase it separately Download Secure VPN for PC or Laptop | Free Trial | AVG.

John,

Thank you for providing the details.

I have forwarded the case to senior team for getting suggestion. You will get a reply from our technicians via email soon.

Your patience is much appreciated.

Hi John,

I haven't received any screenshot of the screen. Can you please resend it?

Dear John Cooper, 

You'll find the details of your order listed below. To review your order and manage your subscription please visit AVG MyAccount. 

AVG Secure VPN for Mac
1-year subscription, 1 Mac
Billed annually
$59.99
    
Subtotal:  $59.99
Discount:  
Tax:  $0.00
Total:  $59.99

User-added image