Hello Traci,
I understand the inconvenience caused, let's work together to fix this issue. Please share a screenshot of the AVG quarantine to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I have files stuck in the quarantine and can't be deleted no matter what I do. I've tried following answers in other forum posts with the same problem and it still doesn't work. I've even tried restoring the files and deleting them manually but it won't even let me restore the files. They're all just stuck in the quarantine.
Hello Alok I need help with the same issue could you help me
Hello Traci,
I understand the inconvenience caused, let's work together to fix this issue. Please share a screenshot of the AVG quarantine to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Thank you for the screenshot.
Let me check this with our senior team.
Keep checking this post to know about the status.
Your patience is much appreciated.
Hello Alok I need help with the same issue could you help me
Hello George,
We will surely help you to resolve it. Could you please write back to us from separate own post, so, we will check the account and help you further with it.
Hello Traci,
I'm sorry for the delay in response. I have sent you an email, please follow the email instruction and help us with the log files. This information will allow us to analyze the situation and provide you with a solution.
Regards,
Alok.