Hello.
I clicked on the AVG Upgrade button that popped up in my system tray this morning when I turned on my Windows 7 computer, thinking that it would just update to the latest version of AVG Free, only I got AVG Protection Pro Trial instead.
So I tried uninstalling AVG Protection, re-downloaded AVG Free and tried installing AVG Free. It went back to AVG protection.
I then tried to uninstall everything with AVG Remover, then tried again with AVG Free.
Still stuck with AVG Protection.
Then I turned on my new Windows 8 build, only to find it had been automatically upgraded to AVG Protection Pro Trial too.
Apparently, it's connected to my AVG Account, so that whenever I try reinstalling the Free version, it keeps changing it to the Protection Pro Trial version.
AVG Remover doesn't fix this.
So I tried finding the option in my AVG account online to get rid of AVG Protection Pro Trial from my account to stop being automatically upgraded to AVG Protection Pro whenever I try re-downloading and installing AVG Free after using AVG remover.
There is no option in AVG Zen I can find to downgrade.
There is no option in AVG Protection Pro I can find to downgrade.
There is no option in System Control Panel\Programs and Features Uninistall/Repair I can find to downgrade.
There is no option I can find in my AVG Account online I can find to downgrade.
So I'm stuck with a stupid trial version on both machines until it expires in 29 days? And then what?
I want to get rid of AVG Protection Pro and go back to AVG Free NOW for good.
Please help.
Hello Darren,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.
Hello Darren,
We apologize for the inconvenience caused.
We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.