Cant download subtitles

Hello Rikki.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

Hello Rikki.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We will certainly check and help you.
Please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

I just installed AVG and tried to download some subtitles for movies and I keep getting blocked from AVG. I have downloaded them before with different anti virus company's with no problem.