Hello Philip.
We regret the inconvenience caused.
We'd request you to restart the PC and try the activation.
If the issue persists, please connect to a different network (mobile hotspot if it is a laptop) and try the activation.
Hi All,
I am having a weird problem adding an AVG subscription, I have it installed and running fine on 2 desktop PCs (running Windows 7) and I am trying to add it to my laptop which is running Windows 10. I have downloaded the AVG file and installed it and it runs as the Free version but when I come to try and enter my subscription code the App replies with "connect to internet". I AM connected to the internet as proven by the fact that I downloaded the install file, also I can browse Websites.
I can log in to my Account from either of the desktop PCs but again the App on my laptop retuns the same comment "connect to the internet".
I have looked for a customer support email address but no joy!!
I have tried the online chat help but it just drops out after a couple of minutes!!!
Has anyone else seen anything like this?
Can anyone suggest anything to look for?
PhilipJ
Hello Philip.
We regret the inconvenience caused.
We'd request you to restart the PC and try the activation.
If the issue persists, please connect to a different network (mobile hotspot if it is a laptop) and try the activation.