Can't enter the activation code

AVG Protection
4

Hello Sherry, 

We will help you to activate AVG subscription using activaion code. 
Could you please confirm which AVG subscription you are unable to activate?

We look forward for your response,

1

Can't enter the activation code when entered it says to enter in this format it is showing 20
lettters and i have 18  ???

2

Hello Sherry, 

We will help you to activate AVG subscription using activaion code. 
Could you please confirm which AVG subscription you are unable to activate?

We look forward for your response,

3

Sherry, thank you for confirming.
It seems you installed an older version of AVG AntiTrack. 
I would request you to uninstall it, click the link below to download the latest version. 
https://www.avg.com/download-thank-you.php?product=ANW