Cant find my Subcription

Hello Matanya,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to activate the subscription.
We apologies for the inconvenience caused. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you and keep us updated.

I Paid for one year subscription but the software is not recognize it ( in my account )  and I cant activate it  .
Please support.  Where can I find the activation code ? 

THX> .  

Hello Matanya,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to activate the subscription.
We apologies for the inconvenience caused. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.

Thank you and keep us updated.