Cant get a refund on my avg purchas

AVG Protection
3

HI Angela,

We will help you to get the refund for the transaction that happened on your account.

When checking your account we don't find any charge for the automatic renewal of your trial subscription. Please provide us the order number or the screenshot of the bank statement showing the charge to check and assist you further.

Thank you,
Vishnu Vardan

1

I'm trying to get a refund on a product that started as a trial but then it took the money off my account 15 days before the subscription starts. i have tried to refund it but I cant find it in my purchases and therefore i cant get it refunded.

2

HI Angela,

We will help you to get the refund for the transaction that happened on your account.

When checking your account we don't find any charge for the automatic renewal of your trial subscription. Please provide us the order number or the screenshot of the bank statement showing the charge to check and assist you further.

Thank you,
Vishnu Vardan