Can't get it to load. get code Oxe001f632

AVG Protection
2

Hello Barbara,
I apologize for the inconvenience you experienced in this case.
I request you to please follow the below steps to resolve your issue.
1.Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
2.On the next screen, click on Task Manager.
3.In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
4.Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
5.A prompt will appear to confirm the action. Click End task again.
6.If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
7.Return to AVG and try to install it.

3

Hello Barbara,
I apologize for the inconvenience you experienced in this case.
I request you to please follow the below steps to resolve your issue.
1.Press simultaneously Ctrl+Alt+Delete keys on your keyboard.
2.On the next screen, click on Task Manager.
3.In Task Manager, on Processes tab, look for an item called "Windows installer" or "msiexec.exe".
4.Left-click the "Windows installer" to select it and then click End task button in bottom right corner of the Task Manager window.
5.A prompt will appear to confirm the action. Click End task again.
6.If there are more instances of "Windows installer" or "msiexec.exe" displayed in the Task Manager window, please repeat the steps 5 and 6 for all of them.
7.Return to AVG and try to install it.

1

I get code Oxe001f632.  I also says that I have another one installing and to finish that.  How?