Can't get out of Passive Mode - Can't remove AVG 2015

AVG Performance
6

Hello Rich,

You have done all the possible steps to remove older traces of AVG from your computer.

Have you reinstalled AVG and the issue persists?

If yes, please send me the screenshot http://avgclick.me/getscreenshot of the error message you receive. We will check the same and assist you further.

1

Hello

I have a weird issue where AVG is currently stuck in Passive mode.
The reason is it is somehow detecting a previous Install of AVG 2015.

I have done the following:

  • Uninstalled current AVG and removed AVG folders from Program Files, Program Files (x86), ProgramData & TEMP
  • Run AVG_Clear.exe
  • Run AVG_Remover.exe
  • Deleted AVG registry entries from HKLM\Sofware & HKLM\Software\Wow6432Node
What else can I do to remove any left overs from AVG 2015 if none of the official tools work?

Thank you...
5

Hello Rich,

You have done all the possible steps to remove older traces of AVG from your computer.

Have you reinstalled AVG and the issue persists?

If yes, please send me the screenshot http://avgclick.me/getscreenshot of the error message you receive. We will check the same and assist you further.

2

Rich, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

3

I am sorry to hear that the issue persists.

I have sent you an email.

Please follow the steps from the email and send us the log files. Our senior team will analyse the log files and contact you via email with a solution.

4

Hi Chaps,

Yes re-installing AVG still produces the error even after performing all the above actions.
Here is the screenshot as requested.

Thanks

AVG Antivirus 2015 detection