Cant Get Passed the Update Required

Hi Mark,

We will help you to get this issue resolved.

Please share us the screenshot of the AVG Internet Security user interface to check and assist you further.

Thanks,
Vishnu Vardan

Mark, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

Why even after using all the offered buttons and doing updates do I still get the same screen in my ZEN saying that I am not protected. It seems to be doing the updates etc, but restarts and an uninstall and starting again with the Free Offer does not alter the issue. I have a valid licence but nothing seems to make any difference. 

 

Mark, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

User-added image

Mark, thank you for providing us the screenshot.

From the screenshot provided, we could see that you have the old version of AVG Internet Security program installed on your PC.

We suggest to use our AVG clear and remover tool by referring to this article to remove the AVG Internet Security and its traces, then reinstall the latest  version of AVG Internet Security application by following the instructions given in this article and check with the issue.

Hi Mark,

We will help you to get this issue resolved.

Please share us the screenshot of the AVG Internet Security user interface to check and assist you further.

Thanks,
Vishnu Vardan