Hello Sarah. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG Premium security and then install AVG Protection. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
To download the remover tool, please click on this link: http://www.avg.com/utilities . Thank you.
I keep getting told that computer not protected because the AVG Premum Security has expired BUT I have renewed/upgraded to AVG protection Pro. and I think this is stopping the Protection Pro from registering properly !Any advice gratefully received
Hello Sarah. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG Premium security and then install AVG Protection. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
To download the remover tool, please click on this link: http://www.avg.com/utilities . Thank you.