Hi Ned,
We have already prepared some fixes and they are now being tested and will be part of one of the upcoming updates.
It's not possible to kill some AVG processes because of the AVG's internal protection. In this case I'd try to click into the pop-up and hit ESC key or use the ALT+F4 key combination to close it. If it does not help then please send me screenshot of the pop-up and I'll further discuss it with developers.
Thanks
Well, it is kind of hard for us to identify the exact issue that you face with the information you have provided. It would be helpful if you could send us a screenshot of the issue that you face for better understanding.
Thank you.
Hello John.
Thank you for contacting us. Could you please have a look at this article http://avgread.me/1IaSytS and check if it is the same pop up you are receiving? Thank you.
I have received several AVG pop-ups in recent weeks advising me that AVG needs to be updated (I think it means upgraded). I have gone ahead as requested and been shown small windows showing "Downloading installation components" followed by "Preparing your AVG installation". A graphic then appears with something like "Welcome to AVG Protection" written on it, but nothing else happens. I have downloded AVG v2016 separately but that won't install either. I haven't received any error messages. The installation process simply seems to stop.
My system: Windows 7 (64 bit) with Windows firewall. I have full access to the internet and no problems that I am aware of. AVG v 2015 appears to be working as it should and there doesn't appear to be any difficulty in downloading the latest signatures.
If possible, I would like to avoid going down the uninstall AVG v 2015 route as, in view of the above experiences, that could leave me with no antivirus.
Has anyone else had this particular problem?
Just a final note, I received no quidance regarding the installation of AVG trial version. The process simply froze.
Hello Ned.
Kindly follow the below steps to resolve AVG UI resolution issue.
1. Right click on an empty area of your desktop and choose Personalize.
2. Click on the Display link at the bottom left corner .
3. To Select a DPI Size . Choose a size that you desire. Here are three choices.
4. Smaller - 100% = 96 DPI(Pixels/Dots Per Inch)
5. Medium - 125% = 120 DPI (Pixels/Dots Per Inch)
6. Larger - 150% = 144 DPI (Pixels/Dots Per Inch.
7. Choose the smaller one that is 100%
8. Click on the Apply button.
9. Click on the Log off now button.
Thank you.
Hello John.
The campaign actually guides you to install AVG Protection trial version with AVG Zen included. If you are interested in it, please go ahead and install it. If not, please just ignore the pop up. Thank you.
You guys need to fix this resolution problem. I successfully installed the updated AVG. I now have the "Slow computer?" popup on my screen. It says, "Just click below to automatically intal…" Yeah, it is cut off there. I can't close the window. There is no button to "click below." See the image below. That is all I can see. The bottom and right side are cut off. If I have to change my resolution to get to the button, I actually have to logoff (Windows requires that). It is staying on top of my browser even as I type this. I'm guessing I will have to terminate the AVG process to remove this popup.
Hello Ned,
Sorry for the inconvenience caused in getting connected to our technical 'chat' support team. I request you to try again after some time from different web browser and please let us know the status. Thank you.
Hi Ned,
We have already prepared some fixes and they are now being tested and will be part of one of the upcoming updates.
It's not possible to kill some AVG processes because of the AVG's internal protection. In this case I'd try to click into the pop-up and hit ESC key or use the ALT+F4 key combination to close it. If it does not help then please send me screenshot of the pop-up and I'll further discuss it with developers.
Thanks
I'm using Windows 7 Professional, Version 6.1 (Build 7601: Service Pack 1)
Hello Alex, I am sorry for the inconvenience caused in updating your AVG Free program to new version. I request you to contact our technical chat Support team by clicking on the link http://avgread.me/1LKv8dv .Once you get connected, our technical chat support team will be able to assist you further in resolving the issue.
Thank you.
Well, it is kind of hard for us to identify the exact issue that you face with the information you have provided. It would be helpful if you could send us a screenshot of the issue that you face for better understanding.
Thank you.
I tried to click the chat link above, but after entering my information, I just get a "Loading" Message. (I'm using Firefox, with Adblock and Noscript, but I've allowed everything at avg.com.)