Hello Moira,
Thank you for contacting us here with your concerns. With the free version of AVG you will also install AVG Zen app which is not compatible with your paid AVG Internet Security. Please uninstall AVG Zen and then install AVG Internet Security.
To uninstall AVG Zen, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Zen .
I have paid for two years AVG Internet Security and even paid extra for the disc that never came.
My laptop crashed and the only way to get the programme is to download the free or 30day trial and then add my serial number. I download the free version the whole day yesterday as slow connection and after it installed I got an error message.0xE0060012 and gave up. Today I decided to download the 30 day trial to put my serial number in and it now downloaded and installed and said Installation error with the number 0xE006001C. I don't know what to do? I now have no virus protection. Please help
After your successfully uninstall AVG Zen, please follow the steps below to install AVG Internet Security:
Click on this link http://files-download.avg.com/inst/mp/AVG_Internet_Security_742.exe to download the installation file for AVG Internet Security.
Run the downloaded file to start the installation process.
Follow the instructions on your screen.
When prompted, enter your AVG license number. The license number is sent automatically to your e-mail once purchased.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello Moira,
Thank you for contacting us here with your concerns. With the free version of AVG you will also install AVG Zen app which is not compatible with your paid AVG Internet Security. Please uninstall AVG Zen and then install AVG Internet Security.
To uninstall AVG Zen, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Zen .