Can't install my ave I paid$59.00 then $29.00

Hello Sandra,
Sorry for the inconvenience caused.
Upon checking your record, we see that you have purchased the subscription for AVG Protection Multidevice and it expires on 28/11/2016.
Could you please explain what is the exact error that you are getting while installing it?

Can't install my AVG after paying $59.00 plus $29.00

Hello Sandra,
Sorry for the inconvenience caused.
Upon checking your record, we see that you have purchased the subscription for AVG Protection Multidevice and it expires on 28/11/2016.
Could you please explain what is the exact error that you are getting while installing it?