Samantha, Is there already another 3rd party AntiVirus prog installed on your new Laptop?.
AVG Guru
Hi
Recently my previous Laptop died so I am now trying to install AVG protection on new Laptop. I have tried twice and both times it has failed. Saying contact support. But I dont seem to be able to cotact them on email or find out whats wrong, so trying here. My subscription is still valid
Recently my previous Laptop died so I am now trying to install AVG protection on new Laptop. I have tried twice and both times it has failed. Saying contact support. But I dont seem to be able to cotact them on email or find out whats wrong, so trying here. My subscription is still valid
Samantha,
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.
Samantha, Did you download & use the Avast total removal tool (https://www.avast.com/uninstall-utility)?.
AVG Guru
Hello Samantha,
We apologize for the inconvenience caused.
We understand that you are experiencing issue with installing AVG Internet Security.
May I know the exact error message you have received? so that we will understand your issue clearly and help you with the same.
Thank you.
Hi Thanks
There was an Avast trial version expired on laptop. I have now removed and this seems to have worked