Can't install updates

I have installed avg and in my first scan it said update virus definitions it kept saying update failed. I have uninstalled and reinstalled avg to now avail. I contacted direct support already but no reply.

Hello Gregor.
We'll certainly look into and help you resolve this.
Could you confirm which AVG app did you install and on which device?

Hello Gregor.
We'll certainly look into and help you resolve this.
Could you confirm which AVG app did you install and on which device?