Can't locate my phone

General discussion
3

Hello Rey,

I understand your concern.

Are you able to see your device from the AVG portal?

If yes, do you get error message when you try to locate your device?

Is the internet connection working fine on your mobile device?

1

Hey guys I was wondering if someone could help me. I can't locate and lock my phone. Well, when I first tried it, it worked but 3 days later, I tried to locate it again but it won't.

2

Hello Rey,

I understand your concern.

Are you able to see your device from the AVG portal?

If yes, do you get error message when you try to locate your device?

Is the internet connection working fine on your mobile device?