Cant log AVG Cleaner

Mac products
3

Marcelo, I understand this must be upsetting. I see that you case has already been escalated to our Senior Team. Your patience and co-operation is much appreciated.

1

I payed for AVG Ultimate and I cant log the AVG Cleaner. I have the same problem of the others clients. How I can log AVG Cleaner? 
Its doesn't log, doesn't works. You must fixed this. 
If not, I'll cancel my subscription.

Thanks

2

Marcelo, I understand this must be upsetting. I see that you case has already been escalated to our Senior Team. Your patience and co-operation is much appreciated.