Cant log in to Ancestry website

AVG Protection
6

Hello Glenn,
Thank you for contacting AVG Community Support.
We're glad to look into this & help you.
Please let us know if you have VPN enabled.
Ensure to check the checkbox and verify yourself as not a bot.
I hope after the verification you can browse the website.
If you have any other queries, please feel free to contact us.
Thank you for your understanding.

2

Thank you for clarifying, Glenn.
If you suspect that AVG protection is causing the issue, you can disable AVG protection temporarily & let us know.
Alternately, you can disconnect Secure VPN to check.

1

I get this, what can I do?

 

CAPTCHA Challenge
Error 57
We are experiencing heavy traffic to our site. Please verify that you are not a BOT.

Please stand by, while we are checking your browser...


Incident ID: 7db012d37e5410d7
Timestamp: 2023-06-21T23:36:25.804Z
Your IP: 64.56.154.178
3

Yes I think it is.  It is a problem with this website across multiple browsers on my lap top.  But I can access the site on my wife’s laptop which uses another antivirus software and our phones and tablets.  

I am assuming some sort of firewall issue but my attempt to change that did not help.  

Thanks!

5

VPN not the problem
error message comes immediately after pressing login page
i deleted my saved password i'm still stuck

4

Hello Glenn,
Thank you for contacting AVG Community Support.
We're glad to look into this & help you.
Please let us know if you have VPN enabled.
Ensure to check the checkbox and verify yourself as not a bot.
I hope after the verification you can browse the website.
If you have any other queries, please feel free to contact us.
Thank you for your understanding.