Can't log in to app

AVG Protection
4

Hi Alan,

Are you unable to access AVG interface as it is requesting a password?

If yes, share us the screenshot of it for further assistance.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

1

No matter what I try I cannot log into my account via the desktop app to activate my subscription. I have reinstalled, changed password multiple times, nothing works!

5

User-added image
Hi Sarah

Thanks for your speedy response. This is the error message I get when trying to log on to the desktop app. I am connected to the internet via ethernet. As stated above I have re-installed, cahnged passwords etc.

Thanks

3

Thanks for the details, Alan.

Entering your AVG credentials is required when you want to activate paid subscription.

As we're advised not to explain your subscription details in public post, I have sent an email.

Please check the email and respond to it for further clarifications.

2

Hi Alan,

Are you unable to access AVG interface as it is requesting a password?

If yes, share us the screenshot of it for further assistance.

You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.