Can't log in to my AVG acct

Terry, Have a look @ this AVG article (http://avgclick.me/AVGtechnical).
AVG  Guru

I cannot access my AVG acct on my desktop PC. It doesn't recognize my pw. When logging onto AVG with my laptop there is Captcha check box to verify I'm not a robot and I can log in.  On my desktop through Chrome or Explorer, there is no visible Captcha box to check. I've rebooted, where did my Captcha box go?

Terry, Have a look @ this AVG article (http://avgclick.me/AVGtechnical).
AVG  Guru