Can't log in to windows 10 laptop after recent AVG browser install

AVG Protection
3

Hello Alan,

Thank you for helping your friend. That's strange and we need to determine the exact cause.

Please ask him to reboot the device in safe mode: http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode and check if he could log in to windows.

If so, please get connected with our technical support team https://support.avg.com/support_contact_form?l=en via online chat.

1

Hi Guys, asking for a friend. He recently had AVG install its secure browser on his laptop but now he can't get past the windows log in screen (he's running windows 10). His account name and password are good because he can log in on another machine. What has AVG secure browser done ?  and can it be rectified ?
many thanks…

2

Hello Alan,

Thank you for helping your friend. That's strange and we need to determine the exact cause.

Please ask him to reboot the device in safe mode: http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode and check if he could log in to windows.

If so, please get connected with our technical support team https://support.avg.com/support_contact_form?l=en via online chat.