Can't log into AVG Cleaner

Still not fixed, i downloaded the Cleaner app from the App Store and it says my email/password doesn't match. It's messed up that this is going to take maybe 10 years before it gets fixed and that reminded me why i stopped using AVG products many years ago.
Hello Stefan,

I understand how difficult this is for you. This issue will get resolved only in next version of AVG. We have emailed you the necessary information on this product details, please check the same.
Hello Karthikeyan,

I also encounter same issue. May I know when this issue will be fixed? When will be the next version of AVG.

Thanks.

100% same issue here.

I'm a bit amazed that you still haven't solved this - it's been active for over 6 months. Please, give us even the ETA for the "next release". That's the least you can do now.

January 2019 and I am having this same problem. Any idea when the bug will be fixed? 

Side note: I am able to use the cleaner app without logging in, however I would like my account to recognze the tuneup has been done and give me the green light for this mac like it does with the PC.

Thanks!

having the same problem, works on windows and antivirus for mac, but not with avgcleaner...

I also installed both on a windows pc today and can log onto both

I have the same issue. I can log in to AVG AnitVirus on mac but not the AVG Cleaner. I can log in to all of the windows products and website, same password for all but I get the same message as Chantelle on the AVG Cleaner that "email and password don't match". Do you have an ETA yet?

hi!

any news about this isuue?

It's still not working :frowning:

Well, I see this article posted about 4 months ago and still not have the solution yet?
AVG, how long does it take you to fix the issue?

This is a paid feature/module, so it can't be that waiting for a solutions takes so much time. I want a refund or discount, or better a time extend for my membership because the feature doesn't work on my Mac iOS device. So for all users patience is comming to an end! 

I suggest you do better fort your customers. I expect a durations of the memebership as I orderded after the bug fix. 
 

 

I just bought a subscription today since I could use this on my PC as well as my MAC. But I can't login to the AVG Cleaner on MAC, it gives the same error. Is this ever going to be fixed?

Today I installed anti-virus and cleaner to my mac.  I can log onto anti-virus fine but when I go to connect with Cleaner it says my password doesn't match....?

Still not fixed, i downloaded the Cleaner app from the App Store and it says my email/password doesn't match. It's messed up that this is going to take maybe 10 years before it gets fixed and that reminded me why i stopped using AVG products many years ago.

100% same issue here.

I'm a bit amazed that you still haven't solved this - it's been active for over 6 months. Please, give us even the ETA for the "next release". That's the least you can do now.
having the same problem, works on windows and antivirus for mac, but not with avgcleaner...

Hello Chantelle,

I am sorry to hear this. Please provide the screenshot of the message that says as password incorrect to assist further.
To take screenshot on Mac, please follow the instructions as mentioned in this article: https://support.apple.com/en-us/HT201361
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

Well, I see this article posted about 4 months ago and still not have the solution yet?
AVG, how long does it take you to fix the issue?
Hello Jassu,
I'm sorry for any inconvenience caused. There is no benefits when log in to my-account for AVG Cleaner, as AVG Zen has been removed for the Mac devices. Your AVG programs (AVG Antivirus/Cleaner) is/will be working fine without signing in to AVG MyAccount.
Best regards,
Alok.

Hello John,
It is indeed disappointing when you have to contact us multiple times about the same issue. I would like to confirm that this is a bug and our developers are working on a fix which will be available soon.