Hi , I tried to install for the AVG_Ultimate in my PC, but it keep come up:
Action is not allowed.
Currently used product version does not support this installation. Please uninstall current product and start installation again.
(Error code: 0xe001f98d)
My PC is Window 8, I do not undestand what product I need to uninstall, can you help?
Hello, Chi.
Thank you for reaching us with your concerns. Please accept my apologies with regards to the issues that you are experiencing. This could be caused due to traces from previous version of AVG. I would request you to run AVG Clear and AVG Remover tools on your computer as suggested in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove those traces completely.
NOTE: Run AVG Clear tool first.
Then re install AVG Ultimate as per the instructions in this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate .
Hello, Chi.
Thank you for reaching us with your concerns. Please accept my apologies with regards to the issues that you are experiencing. This could be caused due to traces from previous version of AVG. I would request you to run AVG Clear and AVG Remover tools on your computer as suggested in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove those traces completely.
NOTE: Run AVG Clear tool first.
Then re install AVG Ultimate as per the instructions in this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate .